Returns & Exchanges
Due to the perishable nature of our premium matcha, we offer a 30-day satisfaction guarantee on unopened products and store credit for items that do not meet your expectations. We are committed to ensuring every sip of Nami Matcha is perfect, so please reach out if your order arrived damaged or incomplete.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and a brief explanation of the issue.
Verification & Approval
Our team will review your request and, if applicable, provide a prepaid shipping label for unopened accessories or tin returns.
Package Your Item
Securely pack the items in their original packaging to prevent damage during transit and attach the provided return shipping label.
Receive Refund or Credit
Once our warehouse inspects the return, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing